Please note:
All of our programs are developed and overseen by the head trainer here at Silicon Valley Athletics. In the event your trainer is unavailable or you need to make changes to your current schedule, the program design will continue as regularly scheduled as overseen by the head trainer. Your program will not be affected. We will do our best to assign your ideal times and pair you with another coach that has a similar background and education if needed. Our priority is to help you reach your goals. Your progress shouldn’t stop if a trainer becomes unavailable or your schedule changes. We will always do our best to accommodate.
Cancelation Policy:
Please note we have a 24-hour cancellation policy. If a session is canceled within this window the session will be lost without makeup. We understand life happens but we must maintain a viable system. The coaches spend a significant amount of time preparing for your visit. We ask cancellations and schedule management be done through the app. The coaches can’t make changes to the schedule. You can manage your schedule, cancellations, booking, etc. If you need more than a few sessions canceled or a change to your recurring time please let us know as the sessions are booked indefinitely until we are notified. This ensures no one else has access to your slot. Booking a slot with the coach takes their ability away to work with others. Thank you for understanding.
Refund Policy:
Please note we do not offer refunds under any circumstances. The head coach and trainers spend extensive time outside the sessions designing your tailored program. We make changes week to week based on your progress, likes, dislikes, and preferences. We must make sure the trainers are compensated for their time. In the event you move or are unable to attend in-person sessions, we have online training available for you via Zoom or video call. Additionally, we can design your workouts for you remotely. Please contact us for details.
Travel & Absence Policy:
Please note our policy regarding recurring bookings for clients who travel for extended periods. If you are away for more than two weeks, we cannot hold your recurring time slot and must free up the schedule. Our coaches earn an hourly rate and we have an obligation to keep their bookings open. Booking a recurring slot takes away the coach’s ability to work with other clients during that time. As an alternative, we offer an online training option that includes one month of program design based on your available resources, with or without equipment. If you choose the online training option, it will hold your slot for up to four consecutive weeks (The month can’t be broken up). If you opt not to use the online training option, upon your return, we will do our best to book your ideal days and times based on the coach’s availability. However, please note that these times are not guaranteed when you return. There may be a chance you will be with a new coach. We will do our best to accommodate.